Maintenance & Support
Nutel offer a range of service packages as we understand no two businesses require the same support
Maintenance & Support
Nutel offer a range of service packages as we understand no two businesses require the same support. We offer assistance by trained engineers and do not employ any call centre to take your query or concern.
Based in Inverness we offer centralised support to Highlands & Islands, Grampian, Perthshire, Argyll and Angus. We carry replacement stocks of all current systems in order to give the response times and service levels our customers expect.
We provide Maintenance with new systems and can also offer this on existing established phone systems, usually following a site diagnostic and survey.
A Standard Maintenance package is based on;
- Urgent Faults – 4 Hour response system failure
- System Malfunction – 8 Hour response system difficulties
- Minor Faults – 24 Hour response programming issues and handset problems
All our new Telephone systems are supplied with twelve months maintenance and support cover as standard.
From the beginning of the second year, maintenance is chargeable, with flexible packages to suit our customers needs.
Many of our systems have remote access, which means we can log on to your system remotely and carry out remote interrogation / diagnostics with actionable solutions.
Normal Business Hours
Monday – Friday 9.00am to 5.00pm
All other service requirements can be arranged individually.
We ensure faults are recorded and resolved to our customers satisfaction, our support staff and highly skilled engineers liaise and work together to clear faults in the shortest possible time with the minimum disruption to our customers business.
Our commitment to ongoing maintenance and support for our customers is the key focus of our business.
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Oykel House, Cradlehall Business Park, Inverness, IV2 5GH
